Avenue Guitars is currently operating on an appointment-only basis. Learn more here.

Returns

Return Policy

Items purchased at Avenue Guitars are eligible for a two-day (48 hour) trial period.

During cold weather, the trial period for shipped items may be extended to allow the instrument to warm up.

Returned items must be in original, brand new condition and must have no signs of wear or use. This includes (but is not limited to) buckle rash, pick scratches, scuffs, dings or scrapes.

There are no restocking fees for the first item you return. After this, returns are subject to a 5% fee.

    How to Return Something 

    For in-person purchases: Contact me before the 48-hour return period expires and we'll set up an appointment for you to bring the item back. 

    For shipped items: Send me an email at mail@avenueguitars.com letting me know you'd like to start a return.

    Returns must be insured for the full purchase price. Please provide me with tracking information once you have it.

    Once I receive your item and have a chance to inspect it, I'll refund the original purchase amount less my initial shipping costs.

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